Why ITS AG
Enterprise-grade IT for the mid-market — personally supported, not anonymously administered.
We run the kind of IT infrastructure usually found in large enterprises — with our own Frankfurt data centres and dedicated contacts who really know your company. Since 1997.
By the numbers
What our customers rely on
- IT experience for the German mid-market
almost 30 years
IT experience for the German mid-market
Based in Germany since 1997
- supported, migrated or under long-term management
500+ customers
supported, migrated or under long-term management
business customers across Germany
- average availability of our data centres
99.9 %
average availability of our data centres
- response to incidents on business days
< 30 min
response to incidents on business days
About us
Who ITS AG is
ITS AG is a mid-sized German IT service provider for business customers across Germany. We deliver IT solutions and infrastructure usually only affordable to large corporations — in a form that is understandable, economical and on an equal footing for the mid-market.
Our customers are mid-sized companies — 5 or 500 employees. They need reliable IT without running their own data centre, and a contact who knows their infrastructure and does not have to be re-briefed every time.
Our history
1997
Founded
Started as a system house for the regional mid-market.
2005
First own data centre
First dedicated data centre goes live in Frankfurt am Main.
2013
Second data centre
Second site — coupled with the first via multiple 100-gigabit links for redundancy.
Today
Mid-market focus
B2B only, nationwide support, almost 30 years of experience.
What carries us
Six convictions that show up in our work
Each with concrete evidence — none of it is marketing prose.
100% B2B
Business customers only
No consumer logic, no private customers. Our processes, contracts and SLAs are tailored end-to-end to mid-market requirements — whether 5 or 500 employees.
2 sites · ~10 km apart · 100G redundant
Our own data centres in Frankfurt
Both data centres sit about 10 km apart and are coupled via multiple 100-gigabit links. Critical customer systems run in Germany, on hardware we operate ourselves.
Dedicated contacts · response < 30 min
Personal support instead of a hotline
No ticket system, no hold music. Your contacts know your infrastructure — on the second and third call too. During business hours we usually reply in under 30 minutes.
Concept, not catalogue
Individual solutions instead of packages
We don't sell licence bundles. You get a written concept tailored to your infrastructure — with clear costs, clear interfaces and a clear roadmap.
Cloud without console support
The alternative to hyperscalers
AWS and Azure are powerful — but often too complex and impersonal for the mid-market. We deliver comparable performance with a human on the phone, transparent costs and customer systems in German data centers.
In Germany since 1997
Almost 30 years of mid-market practice
We support mechanical engineering, law firms, logistics, medical practices and retail for more than two decades. We know what works in those environments — and what does not.
Who stands behind ITS AG
People, not a hotline number
Real people who know your IT personally. No anonymous ticket layer in between.
Daniel Schrod
Vorstand
Jürgen Bachus
Aufsichtsratsvorsitzender
Carina Petana
Leitung Innendienst
Joachim Frey
Leitung Service & Support
Markus Behrend
Leitung Cloud Services
Andreas Müller
Leitung SOC / NOC
Stefanie Hofmann
Leitung Vertrieb
You will meet more contacts from engineering, sales and support in the discovery call.
Process
How to get started with us
Four steps from the first contact to a live IT solution – no sales pressure, clear expectations.
- 01
Send an enquiry
Write us a few lines about your situation. We get back to you personally within one business day.
- 02
Discovery call (30 min)
Free and without obligation. We listen, answer open questions and tell you honestly where we can help.
- 03
Concept & offer
You receive a clear written concept with transparent pricing – no fine print.
- 04
Delivery & support
We roll it out step by step without disrupting day-to-day operations – and stay your dedicated contact.
Built on a proven foundation
We build on established manufacturer partnerships — so your infrastructure does not depend on a single vendor decision.
- Microsoft
- VMware
- Veeam
- Cisco
- Fortinet
- Hewlett Packard Enterprise
Next step
Let's get to know each other.
30 minutes are enough for us to honestly assess whether and how we can help. No obligation, no sales pressure.
Reply usually within one business day.