Team
Real people. Named contacts.
At ITS AG you talk to people who know your environment – not to a ticket number abroad. This page shows who is reachable for you.
Executive board
Daniel Schrod
CEO
Daniel Schrod leads ITS AG as CEO and owns the strategic direction of the company.
Supervisory board
Jürgen Bachus
Chair of the supervisory board
Chair of the supervisory board of ITS AG. Oversees the strategic direction of the company and supervises the executive board.
Leadership & responsibility
Leadership & responsibility
The roles that shape your day-to-day with us – with clear ownership instead of shift rotation.
Carina Petana
Head of back office
Heads the back office at ITS AG and is the first point of contact for administrative customer matters, order processing and the commercial coordination between sales, service and accounting.
Joachim Frey
Head of service & support
Owns service and support operations at ITS AG across all customer projects. Maintains response times and SLAs and makes sure every incident has a clear contact and a clear path to resolution.
Markus Behrend
Head of cloud services
Owns the ITS AG cloud platform – from operating virtual workplaces and servers in our Frankfurt data centres to the architecture of customer-specific cloud solutions.
Andreas Müller
Head of SOC / NOC
Leads the Security Operations Center and Network Operations Center at ITS AG. His team monitors customer networks, servers and security events around the clock and responds to incidents before users notice them.
Stefanie Hofmann
Head of sales
Heads sales at ITS AG and is the first contact for discovery calls, workshops and long-term customer development. Translates business requirements into workable IT concepts.
How we work
What you can expect from working with us
Three principles we let you hold us to – also after the contract is signed.
Named contact instead of ticket lottery
From day one you know who your main contact is – first and last name, direct line, email. No reverse engineering of hotline escalation.
Clear ownership instead of ticket ping-pong
For every customer project we document from the start who is responsible for what and how urgent matters are routed. You always know who to turn to – your request never falls between responsibilities.
Availability that matches reality
NOC 24/7/365 for incidents. Service and account topics are handled personally during business hours, with < 1 business day response in the standard SLA.
Next step
Prefer to talk to us directly?
30 minutes are enough for us to assess together whether and how we can help.
Reply usually within one business day.