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ITS AG

Service

Business Internet & Failover

ITS AG provides business internet for SMEs with fibre, xDSL and automatic 5G fallback so your operations keep running even during outages.

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Why business internet is mission-critical

Today, the internet is the foundation of almost every business process. Email, cloud applications, VoIP, ERP, remote access and cross-site collaboration all depend on a stable connection. An outage is more than an annoyance – it translates directly into lost revenue: staff cannot work, customers cannot reach you, orders slip. Standard internet lines are designed for consumers and offer neither guaranteed bandwidth nor professional incident support. For a company that relies on IT, that simply is not enough.

What ITS AG does differently

ITS AG does not just deliver internet lines. We deliver managed availability. That means: we analyse your site and requirements, pick the right technology (fibre, xDSL or a combination), configure automatic 5G fallback for outage scenarios and operate the connection with personal support. No anonymous hotline, no ticket queues. Your contact knows your infrastructure and acts when it matters.

Technologies at a glance

  • Fibre (FTTH/FTTB) for maximum performance and symmetric bandwidth
  • xDSL (VDSL, SDSL) as a proven option with strong coverage
  • Automatic 5G fallback during line outages
  • Multi-WAN for maximum redundancy and load balancing
  • Fixed IPs and guaranteed bandwidth
  • Seamless integration with VoIP, cloud and VPN

Built for both perspectives

What resilient connectivity means for your operations

Two perspectives, one outcome: IT that carries reliably and stays transparent.

For management

  • Less downtime risk – you remain reachable even when one line fails
  • Predictable cost – transparent tariffs without hidden upcharges
  • Reliable reachability – a stable base for telephony, cloud and modern workplaces
  • A solid foundation that scales with your company

For IT leads

  • Real redundancy via Multi-WAN and automatic failover
  • Stable performance even under heavy load
  • Clean integration into existing networks and firewall designs
  • 5G fallback as a managed solution, not an untested emergency cable

Technical specifications

What you can expect from this service

Concrete numbers instead of marketing — traceable, contractually mappable, audit-ready.

Bandwidth tiers

50 / 200 / 500 / 1000 Mbps

symmetrical on fiber

Fallback

LTE/5G automatic

switch-over < 30 sec

Availability SLA

99.5 % – 99.9 %

depending on tier

Time-to-restore (P1)

< 8 hrs (standard)

Premium on request

Carrier mix

Telekom, Vodafone, Versatel and others

site-dependent

IP addresses

static IPv4 + /29 or /28

IPv6-ready

How we work

From first conversation to ongoing operation

A clearly structured process — no hidden phases, no surprise invoices.

  1. 01

    Availability and demand analysis

    We check carrier availability at the site and translate headcount, applications and telephony into the bandwidth you actually need.

  2. 02

    Tariff and redundancy plan

    You receive 1–2 written variants — with a clear recommendation and reasoning, no sales pitch.

  3. 03

    Order and provisioning

    We handle the back-and-forth with carriers and building owners. You have one point of contact, not three hotlines.

  4. 04

    Installation and commissioning

    Hardware configuration, 5G fallback test, failover drill — documented and signed off.

  5. 05

    Ongoing operation

    24/7 monitoring, monthly availability report, dedicated contact for escalations.

Typical use cases

Where a stable connection decides the business day

Three constellations we see often — and how we deliver in them.

Cloud-centric operations

M365, ERP cloud and our own DC carry the entire business app stack — every minute of internet downtime costs measurable money.

VoIP as primary channel

Hotline, customer service or branch offices run telephony over IP. Latency and jitter matter as much as raw bandwidth.

Multi-site companies

Several sites pull from central data nonstop — every branch needs its own audited connection.

Use cases

When redundant business internet pays off most

Companies running cloud-based business applications

Sites that depend on VoIP telephony

Multi-site organisations with cross-site networks

Businesses with high availability and reachability demands

Direct comparison

ITS AG vs. standard providers

How we are concretely different — laid out honestly.

Direct comparison
ITS AG
Standard provider
Contact
Dedicated account manager who knows your site
First-line hotline, whoever happens to be on shift
Fallback
LTE/5G automatic, regularly tested
Optional add-on, often unconfigured when needed
Reporting
Monthly availability report per site
On request, often raw data only
Escalation
Direct line to senior engineering
Ticket tiers 1 → 2 → 3 with wait times at each

Evidence from customer projects

What business internet with 5G fallback delivers in practice

Concrete numbers from real projects.

< 30 sec

5G fallback switch-over time at a multi-site tax firm with 4 branches

99.87 %

measured availability over 12 months at a manufacturer (HQ + 2 plants)

0 hours

customer effort per carrier change — ITS AG coordinates carrier, building owner and hardware

Frequently asked

What customers ask about Business Internet & Failover

  • Business internet is an internet connection engineered for company requirements. Unlike consumer lines, it offers guaranteed bandwidth, fixed IP addresses, faster incident response and professional support. ITS AG extends this with automatic 5G fallback and personal service.

Related services

Secure multi-site networkingModern business telephonyIT monitoring & security

Next step

Let's talk about Business Internet & Failover.

30 minutes are enough for an honest assessment of whether and how we can help. Free, no obligation, personal.

06021 49649-0

Reply usually within one business day.