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ITS AG

Service

Backup & Disaster Recovery

ITS AG protects business data with automated backup and fast recovery when it counts – from German data centers and with a focus on business continuity.

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Data loss is an existential risk

For most companies, data is the most valuable asset: customer records, orders, contracts, accounting, email, project data. Losing this data – to ransomware, hardware failure, human error or sabotage – can bring the business to a halt for days or weeks. In serious cases data loss is existential. A backup alone is not enough. What matters is whether the backed-up data can actually be restored – quickly, completely and reliably.

Backup as a managed process

ITS AG treats data protection not as a product but as a managed process. That means: we configure backup individually for your systems, monitor the backup runs automatically, regularly verify the integrity of the backed-up data and make sure a fast recovery is possible when it counts. Backup processing runs in our own data centers in Frankfurt am Main, encrypted and additionally safeguarded through the physical separation of the two data centers.

What we can back up

  • Servers and file servers
  • Databases (SQL, Oracle and more)
  • Email systems and Exchange
  • Virtual machines (VMware, Hyper-V)
  • Workstations and laptops
  • Cloud data (Microsoft 365, Google Workspace)
  • Specialised applications upon scoping

Built for both perspectives

What reliable data protection means for your business

Two perspectives, one outcome: IT that carries reliably and stays transparent.

For management

  • Protection from business interruption – you stay able to operate
  • Lower economic risk thanks to professional data protection
  • More security and predictability for management and stakeholders
  • Trust in resilient processes – not just backups, but a plan

For IT leads

  • Fully automated backups without manual effort
  • Clear recovery processes with defined RTO/RPO values
  • Significantly less manual work on backup and verification
  • Modern protection mechanisms against ransomware and encryption trojans

Technical specifications

What you can expect from this service

Concrete numbers instead of marketing — traceable, contractually mappable, audit-ready.

RPO classes

15 min / 1 hr / 4 hr / 24 hr

selectable per workload

RTO classes

< 1 hr / < 4 hr / < 24 hr

selectable per workload

Immutability

Object Lock, S3 WORM

protected against subsequent modification

Retention

30 days to 10 years

GoBD-compliant

Geo-redundancy

2 DCs in Frankfurt

optional 3rd site

Restore tests

monthly, automated

with reporting

How we work

From first conversation to ongoing operation

A clearly structured process — no hidden phases, no surprise invoices.

  1. 01

    Data and risk inventory

    Which data is business-critical? What does each loss scenario cost? That defines RPO/RTO classes per workload.

  2. 02

    Backup architecture

    Written concept: backup software, storage tier, geo distribution, retention policies.

  3. 03

    Implementation

    Rollout in parallel to the existing solution, gradual migration without backup gap.

  4. 04

    Restore test (mandatory)

    Full restore test in an isolated environment — not on paper, actually executed.

  5. 05

    Ongoing operation

    Monthly automated restore test, quarterly DR drill, reporting to management.

Typical use cases

Where tested recovery makes the biggest difference

Three constellations we see often — and how we deliver in them.

Ransomware hardening

The current backup is online-reachable — ransomware can encrypt it too. We add immutable off-site copies.

Compliance retention

GoBD, tax records, patient data — long-term, tamper-evident retention with audit trail.

Cloud workload backup

M365, hyperscaler VMs or SaaS applications need their own backup — providers do not protect against your own mistakes.

Use cases

When managed backup pays off most

Companies with business-critical data and applications

Businesses with compliance requirements for data protection

Organisations wanting to professionalise an existing backup strategy

Companies rethinking their data protection after an incident

Direct comparison

ITS AG vs. standard providers

How we are concretely different — laid out honestly.

Direct comparison
ITS AG
Standard provider
Restore tests
Monthly, automated, documented
Rare, usually only on request
Immutability
Standard, no surcharge
Optional, often licensed separately
Recovery commitment
Contractual RTO per workload
Best effort, no commitment
Reporting
Monthly backup report to management
Console view, IT must aggregate

Evidence from customer projects

What backup & disaster recovery deliver when it counts

Concrete numbers from real projects.

< 4 hrs

measured restore time for a complete ERP system at the last semi-annual drill (180 staff)

Immutable backup copies

protected against subsequent modification; restore tests carried out regularly in the project

12 / 12

restore tests over the past 12 months successful — not a single failure

Frequently asked

What customers ask about Backup & Disaster Recovery

  • A simple backup saves data – but it does not guarantee the data can actually be restored when it counts. Backups are often untested, outdated or incomplete. ITS AG ensures that backups not only run but actually work.

Related services

IT monitoring & securityCloud infrastructure

Next step

Let's talk about Backup & Disaster Recovery.

30 minutes are enough for an honest assessment of whether and how we can help. Free, no obligation, personal.

06021 49649-0

Reply usually within one business day.