Enterprise-grade IT for midsize businesses
Enterprise-grade IT for midsize businesses – hosted in Frankfurt, managed by real people.
We run business-critical IT for companies where outages and anonymous hyperscaler support are not an option – from our own Frankfurt data centers, with contacts who know your environment.
Response within 1 business dayno obligation · no sales pressurea dedicated contact instead of a hotline
Trusted by mid-market, industry and healthcare clients
Customer systems in Germany
no hyperscaler lock-in
Dedicated contacts
instead of ticket roulette
< 1 business day
response time (standard SLA)
Backup & recovery
documented and tested
Since 1997
serving the German mid-market
Built for both sides
IT that fits your role
We know IT decisions usually involve two people – IT leadership and management. We deliver for both.
For IT leads
A partner who knows your infrastructure.
- Clean, documented architecture instead of quick fixes
- A direct line to engineers who think along with you
- Proactive monitoring that flags issues before they escalate
For management
Reliable IT that does not become a liability.
- Predictable cost and transparent contracts, no fine print
- Reduced risk through our own infrastructure in Germany
- A dedicated contact – no ticket system, no hotline
Typical starting point
Three problems we hear in the mid-market almost every day
We do not talk in buzzwords. Here are three concrete problems – and what we actually do about them.
- 01Details
Problem
Unstable internet and expensive outages
Our answer: Business internet with automatic 5G fallback. If one line fails, your company keeps running – no intervention needed.
- 02Details
Problem
Growing security workload your team cannot absorb
Our answer: Proactive monitoring, backup with tested recovery and a security concept sized to your company. You get security as a service, not a to-do list.
- 03Details
Problem
Opaque cloud offers from large providers
Our answer: Cloud in our own Frankfurt data centers. Transparent cost, dedicated contacts, German data residency – instead of a console ticket system.
Services
Nine services – one system
All services work together. You can start with one building block and grow as it makes economic sense.
Business Internet & Failover
Business internet with fibre, xDSL and automatic 5G fallback. Keep your business running even when lines go down.
Secure Multi-Site Networking
Secure, high-performance connectivity between your sites via Layer 3 – without the downsides of complex VPN sprawl.
Virtual Workplaces
Secure, flexible work from anywhere – with centrally managed work environments from German data centers.
Cloud Infrastructure
Managed cloud infrastructure from our own German data centers – individual, scalable and a sensible alternative to anonymous hyperscalers.
Backup & Disaster Recovery
Automated backup and fast recovery when it counts – from German data centers, focused on business continuity.
Modern Business Telephony & Cloud PBX
VoIP, SIP trunks and virtual PBXs – flexible, location-independent and built for modern business communication.
IT Monitoring & Security
Proactive monitoring of IT systems, infrastructure and security-relevant events – so issues are caught early and downtime is minimised.
Kubernetes Platforms
Custom Kubernetes platforms for companies that want to operate modern applications securely, scalably and professionally.
Tailored IT Solutions
Custom IT solutions and projects for companies where off-the-shelf products fall short or special requirements must be met.
By the numbers
What our customers rely on
- IT experience for the German mid-market
almost 30 years
IT experience for the German mid-market
Based in Germany since 1997
- supported, migrated or under long-term management
500+ customers
supported, migrated or under long-term management
business customers across Germany
- average availability of our data centres
99.9 %
average availability of our data centres
- response to incidents on business days
< 30 min
response to incidents on business days
Why ITS AG
Four reasons our customers stay
Every claim with a concrete proof point – none of this is marketing.
2 data centers in Frankfurt
Own infrastructure
Coupled via multiple 100-gigabit links. No hyperscaler dependency, no USD-denominated AWS bill – customer systems run in German infrastructure.
Dedicated contacts
Personal support
No ticket system, no hold queue. You talk directly to someone who knows your environment – also on the second and third call.
Transparent contracts
Clear & economical
Clear pricing, no fine print. You get written concepts your management can understand – without IT jargon.
Since 1997
Almost 30 years in the mid-market
We have been serving the mid-market for over two decades – 5 or 500 employees. We know what works in manufacturing, law firms or medical practices – and what does not.
Process
How to get started with us
Four steps from the first contact to a live IT solution – no sales pressure, clear expectations.
- 01
Send an enquiry
Write us a few lines about your situation. We get back to you personally within one business day.
- 02
Discovery call (30 min)
Free and without obligation. We listen, answer open questions and tell you honestly where we can help.
- 03
Concept & offer
You receive a clear written concept with transparent pricing – no fine print.
- 04
Delivery & support
We roll it out step by step without disrupting day-to-day operations – and stay your dedicated contact.
Concrete entry points
How we can start – without a long sales cycle.
Five compact formats for your IT situation. Each call is free, no commitment, and ends with a written assessment.
Assess your IT setup in 30 minutes
Short audit with a clear recommendation – what hurts, what has the most leverage?
02Backup & recovery review
We review your RPO/RTO, immutability and restore tests against real-world scenarios.
03Explore an alternative to AWS/Azure
Architecture, migration, cost – transparent, no lock-in.
04Review your site connectivity setup
Topology, redundancy, cost – recommendation within 2 weeks.
05Modernize your telephony (VoIP/SIP)
ISDN replacement, SIP trunk, cloud PBX – a recommendation, not guesswork.
We work with the technologies you trust
Established vendor partnerships – so your infrastructure rests on proven foundations.
- Microsoft
- VMware
- Veeam
- Cisco
- Fortinet
- Hewlett Packard Enterprise
Customer voices
What our customers say
Real voices from long-term customer relationships.
ITS AG has managed our IT infrastructure for more than 10 years. Their system monitoring has saved us from costly outages several times – we were informed before we even noticed the problem ourselves.
Before the discovery call
What you are probably thinking right now
Honest answers to the questions we hear most often in the first conversation.
On business days we usually respond in under 30 minutes. You talk directly to someone who knows your infrastructure – no ticket system, no hold queue. For critical systems we offer additional 24/7 on-call coverage.
Next step
Short and without obligation
Briefly describe what you need. The right specialist team will get back to you personally with an initial assessment and clear next steps.
Reply usually within one business day.