References

Mid-sized companies trust ITS with business-critical IT.

For almost 30 years we have supported companies, law firms, medical practices and manufacturing businesses with secure infrastructure, cloud, backup, site connectivity and personal support.

Our customers

Trusted by the mid-market

A selection of customers, projects and long-standing relationships.

By the numbers

What our customers rely on

almost 30 years

IT experience for the German mid-market

Based in Germany since 1997

500+ customers

supported, migrated or under long-term management

business customers across Germany

99.9 %

average availability of our data centres

< 30 min

response to incidents on business days

Industry mix

Where our customers work

Focus areas from almost 30 years serving the mid-market.

Our customers come from a range of industries – what they share is the need for stable, secure IT with a personal point of contact.

Mechanical & plant engineering24 %
Tax, legal & professional firms18 %
Logistics & transport14 %
Healthcare & practices14 %
Skilled trades & manufacturing18 %
Real estate & facility management12 %

Customer voices

What our customers say

Real feedback from German mid-market companies.

„ITS AG has managed our IT infrastructure for more than 10 years. Their system monitoring has saved us from costly outages several times – we were informed before we even noticed the problem ourselves.“

Thomas M.

Mechanical engineering GmbH, Aschaffenburg

„Remote support in under 10 minutes – that is the standard at ITS AG. We have never had to wait long for help. Personal support instead of a ticket system.“

Sandra K.

Tax advisory firm, Frankfurt

„After a ransomware attack we had all systems restored within 4 hours. Without the contingency plan and the backups from ITS AG that would have been unthinkable.“

Michael B.

Logistics AG, Darmstadt

„ITS AG planned and executed the migration of our entire IT to the cloud without friction. No data loss, no unplanned downtime.“

Andrea S.

Property management, Frankfurt

„GlobalDataProtect has been running silently in the background for 2 years. Backups happen automatically and we have never had to intervene – but when we needed it, everything just worked.“

Peter H.

Medical practice, Goldbach

„What convinced us: ITS AG does not just talk tech. They explain things clearly and always think along. No pushing solutions we do not need.“

Klaus W.

Trades business, Hanau

Success stories

Six projects across six industries

Deliberately specific on size, scope, technical foundation and outcome. In a conversation we are happy to share comparable projects from your industry.

Retail · across Germany

Fault-tolerant site connectivity for 50 stores

All 50 stores are connected redundantly via VDSL and 5G. POS, web shop and telephony run centrally in the ITS data centre – if one line fails, the second takes over automatically and sales keep running.

Company: 50 stores, central IT platform for POS, web shop and telephony
Duration: 5 months
Scope: Site connectivityBusiness telephonyCloud infrastructureIT monitoring & security
Technical foundation: Site connectivity over VDSL and 5G, central virtual PBX, POS system and web shop in our Frankfurt data centre, 24/7 monitoring

Outcome

50
stores on a single central platform
VDSL + 5G
redundant connectivity per store
24/7
monitoring & on-call service

Law firm & notary · Frankfurt

Law firm migrated to the Wohlfühlcloud – Citrix access and dual-site backup

Secure law-firm workplaces from the Wohlfühlcloud, location-independent access via Citrix and a second data centre as backup site – migrated during live client operations, file and notary data GDPR-compliant in Germany.

Company: Law and notary firm with high volumes of client data
Duration: 3 months
Scope: Cloud infrastructureVirtual workplacesBackup & recovery
Technical foundation: Wohlfühlcloud in our Frankfurt data centre, Citrix access with two-factor login, backup in our second data centre

Outcome

0 h
unplanned downtime during migration
2 DCs
primary and backup data mirrored in Germany
Citrix + MFA
location-independent access

Software vendor · 3 sites

Recovery from ransomware attack in 4 hours

After a ransomware attack the software company was back at work within 4 hours – no ransom paid, no complete data loss. Source code, build environments and business data were protected by immutable offsite backups at second-level recovery points.

Company: 70 employees across 3 sites
Duration: Long-term customer, multi-year engagement
Scope: Backup & recoveryIT monitoring & securitySite connectivity
Technical foundation: 3-2-1 backup with object lock, immutable offsite backups in our Frankfurt data centre, tested incident response plan

Outcome

4 h
until full recovery
< 1 h
actual data loss (RPO)
€0
ransom paid

Healthcare · Berlin

Nationwide healthcare provider with dedicated IT in two data centres

A nationwide healthcare provider with 50 sites and 4,000 employees relies on dedicated infrastructure operated redundantly across two of our own data centres. Every site is connected redundantly, operations are monitored around the clock.

Company: 50 sites with 4,000 employees
Duration: Long-term customer, ongoing operations
Scope: Site connectivityCloud infrastructureIT monitoring & security
Technical foundation: Redundant internet connectivity for every site, dedicated infrastructure in our two own data centres, 24/7 monitoring

Outcome

50
sites connected redundantly
2 DCs
own data centres as redundant foundation
24/7
monitoring & on-call service

Skilled trades · Rhine-Main region

ERP and mobile work for field teams

Technicians access jobs and master data from the site tablet without storing sensitive data locally — lost devices have no consequence.

Company: 60 employees, 35 of them mobile
Duration: 6 months
Scope: Virtual workplacesBusiness telephonyBackup & recovery
Technical foundation: VDI with offline cache, cloud PBX with mobile app, ERP over VPN

Outcome

~ 1.5 h
reclaimed processing time per technician per week
0
data losses from lost devices
24/7
service hotline availability

Real estate · Frankfurt

Consolidation of organically grown property-management IT

Three historically separate setups merged into a single managed environment — substitutions work across locations in real time.

Company: 35 employees, 3 locations, > 4,000 units
Duration: 4 months
Scope: Cloud infrastructureSite connectivityCustom IT solutions
Technical foundation: Property-management software in our DC, document management, shared telephony

Outcome

3 → 1
IT environments consolidated
~ 25%
fewer internal IT tickets per quarter
< 5 min
switch between locations without data migration

Comparable references from your industry – discussed in person.

Comparable projects

We have probably done this before.

Tell us your industry, the number of sites and the IT topic – we will share matching experiences from our work in a first call.

06021 49649-0

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